Reference

How j49 Handles Your Personal Data

At j49, we are clear about what personal data we collect, why we collect it, and how long we keep it.

Data collected with consentSecure encrypted storageRight to access your dataRequest deletion anytimeIndia-specific policy terms
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j49 How j49 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact j49 About Your Data

If you want to access, correct or delete your personal data, our privacy team is reachable through multiple channels. We aim to respond to all data-related requests within seven working days.

Email Privacy Request Send your data access or deletion request to our dedicated privacy email. Include your registered account email so we can verify your identity before processing any changes to your record.
Live Chat Support Our live chat agents can log a formal privacy request on your behalf during support hours. Chat is available directly from your account dashboard once you are logged in.
In-Account Privacy Centre Navigate to Settings then Privacy in your j49 account to download a copy of your stored data, update your communication preferences or submit a deletion request without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered security measures across data storage, account access and payment processing.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your device and our servers travels over TLS so payment details entered via UPI or Paytm cannot be intercepted in transit.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences from the banner shown on your first visit or from the Privacy Centre.

Account Security Measures

Two-factor authentication is available for every account. We log each login attempt with IP and device fingerprint. Suspicious login activity triggers an automatic email alert to your registered address.

Data Retention Periods

Account data is kept for the period your account remains active plus an additional retention window required by applicable law. When retention ends, records are securely deleted from our servers automatically.

Third-Party Data Sharing

We share data only with payment processors such as UPI networks and PhonePe to complete transactions, and with our fraud-detection provider. No data is shared with advertisers or sold to any external marketing service.

Requesting Changes to Your Record

You can request a correction to any inaccurate personal data at any time. Submit the request through the Privacy Centre in your account settings and we will update the record within seven working days of verifying your identity.

Frequently Asked Questions About Your Privacy

These questions cover the data rights we provide to every account holder. If your question is not listed here, reach our privacy team directly via the contact methods in the section above.

We collect your name, email address, phone number, date of birth and payment identifiers such as your UPI handle or Paytm number. We also log your account activity, login timestamps and device type to maintain account security.

Yes. Visit Settings then Privacy in your account and select Download My Data. We compile a structured file of all personal data tied to your account and make it available within seven working days of your request.

Submit a deletion request through the Privacy Centre or email our privacy team with your registered account address as verification. We will process the request within the timeframe required by applicable law and confirm once deletion is complete.

We share payment references only with the payment processors needed to complete your transaction — UPI networks, Paytm and PhonePe. These processors are contractually bound to use your data solely for transaction processing and fraud prevention.

We retain account data for the period required by applicable Indian law after closure. Once that retention window expires, all associated personal data is permanently deleted from our servers using secure erasure methods.

We use essential session cookies to keep your account logged in and optional analytics cookies to improve the dashboard experience. You can accept, reject or customise each category from the cookie banner or from the Privacy Centre in your account settings.

Change your password immediately and enable two-factor authentication from your account settings. Then contact our support team via live chat or email so we can investigate the login logs and take any protective steps needed on your account.

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